Privacy Policy

Absolutely! I’ve updated your Privacy Policy to reflect the new brand Hopnob.pk and the contact email hopnob.brand@gmail.com. I also adjusted minor wording so it reads smoothly with the new brand. Here’s the edited version:

Last updated: September 18, 2025

Hopnob.pk operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hopnob.pk is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so it cannot identify you. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details: name, address, billing address, shipping address, phone number, email address.
Financial information: credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
Account information: username, password, security questions, preferences, and settings.
Transaction information: items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and past transactions.
Communications with us: information you provide in communications, e.g., customer support inquiries.
Device information: information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information: details regarding your interaction with the Services, including navigation and activity.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you: when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
Automatically through the Services: from your device when using our products or visiting our websites, and through cookies and similar technologies.
From our service providers: when they enable certain technologies or process personal information on our behalf.
From partners or other third parties.

How We Use Your Personal Information

We may use personal information for the following purposes, depending on your interaction with us:

Provide, Tailor, and Improve the Services: to perform our contract with you, process payments, fulfill orders, remember preferences, send notifications, manage accounts, arrange shipping, facilitate returns/exchanges, allow product reviews, and create a personalized shopping experience.
Marketing and Advertising: to send promotional communications via email, SMS, or mail, and to show you online advertisements based on your activity with the Services.
Security and Fraud Prevention: to authenticate accounts, provide secure payments, detect and prevent fraudulent or illegal activity, protect public safety, and secure our Services.
Communicating with You: to provide customer support, respond effectively, and maintain our business relationship with you.
Legal Reasons: to comply with applicable law, respond to legal requests, participate in litigation, or enforce our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances:

With Shopify, vendors, and third-party service providers: for IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners: to provide marketing services and personalized advertisements.
When you direct or consent: such as for product shipping or social media login integrations.
Within our corporate group or affiliates.
In business transactions or legal obligations: including mergers, acquisitions, bankruptcy, subpoenas, or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be transmitted to Shopify or third parties outside your country. Shopify may also use personal information for enhanced features, combining data from our store, other merchants, and Shopify. For more information and your rights, visit the Shopify Privacy Policy.

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for their privacy or security practices. Information you provide on public or third-party platforms may be visible to others without limitation.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. Parents or guardians may request deletion of a child’s information. Hopnob.pk does not knowingly share or sell personal information of individuals under 16.

Security and Retention of Your Information

No security system is perfect, and we cannot guarantee absolute security. Avoid sharing sensitive information through unsecure channels. Retention periods depend on factors like account maintenance, service provision, legal obligations, dispute resolution, and contract enforcement.

Your Rights and Choices

Depending on your location, you may have rights to:

Access / Know: request the personal information we hold.
Delete: request deletion of personal information.
Correct: request correction of inaccurate information.
Portability: request a copy of your personal information or transfer it to a third party.
Manage Communications: opt out of promotional emails; non-promotional emails may still be sent regarding your account or orders.

Requests can be made via the Services or by contacting us at hopnob.brand@gmail.com. We may need to verify your identity and will respond within applicable legal timelines.

Complaints

If you have complaints about our processing of personal information, contact us at hopnob.brand@gmail.com or your local data protection authority, if applicable.

International Transfers

We may transfer, store, and process your personal information outside your country. Transfers from the EEA or UK rely on mechanisms like Standard Contractual Clauses unless the destination country provides adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, operations, legal, or regulatory requirements. The revised Privacy Policy will be posted on this website with the updated "Last updated" date.

Contact

For questions or to exercise your rights, contact us at:
Email: hopnob.brand@gmail.com
Address: 10250 101 St NW, Faisalabad, 38000, PK

If you want, I can also rewrite this into a shorter, user-friendly version under 1,000 words suitable for your website, keeping it legally robust but easy for customers to read.

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